DELIVERY & RETURNS
DELIVERY
Divani offers FREE delivery for all orders over $150 to Australia and New Zealand customers.
Orders are sent from Athens Greece so therefore please allow 8-10 days for delivery.
Orders under $150 are subject to the following delivery charges:
| NEW SOUTH WALES | $30 |
| INTERSTATE & NEW ZEALAND | $50 |
RETURNS
We want you to absolutely love your clothes which is why we offer returns for change of mind for exchange or credit only, provided that:
a. The item must be returned within 7days of delivery
b. The item is returned unworn,
c. All original labels and tickets are attached to the item,
d. The item was not purchased on sale,
e. Return postage costs are covered by the customer.
b. The item is returned unworn,
c. All original labels and tickets are attached to the item,
d. The item was not purchased on sale,
e. Return postage costs are covered by the customer.
Please note: Items purchased must be returned with the original DIVANI receipt for proof of purchase.
HOW DO I RETURN MY ITEM?
ONLINE
- Email sales@divani.com.au with your order number, the name of the items you wish to return, and whether you would like an exchange or credit.
- We will give you a Return Authorisation number and a return address.
- Check your items to ensure they are in perfect condition as Divani will not accept any items returned damaged in any way.
- Post your parcel back to the address provided, with the RA number. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
- Once we receive your return, we will contact you by phone to arrange credit or exchange
.
MY ITEM IS FAULTY
In the unfortunate event that your item is faulty:
- Please email sales@divani.com.au with your order number and an image of the fault within 7 days of delivery so our team can arrange a replacement, credit or refund as soon as possible.
- Any faults that occur after 1 month will not be accepted.
**Refunds will only be issued if the item is deemed faulty**